Incentives & Rewards Scheme Management
Client: Major International Brewing Organisation
Project: Free Trade and Tenancy Collection Scheme
Type: Long term, high volume
Relationship: Agency client.
Our Role
- Receive Oracle database from client and install locally
- Receive claims from participants – in the form of tokens
- Check all claims and assign to database account by participant
- Bi-monthly statement mailing production and despatch
- Hot-line management
- Reward claims receipt and management via third-party suppliers
- Regular research call-outs to measure effectiveness of programme
- Analysis and reporting
Services Used
- Analysis and reporting
- Data management
- Database design
- Hot-line management
- Progress chasing
- Multi-channel response management
- Reward claims management
- Statement production and mailing
